Consumer Warranty

Consumer customers – how we handle claims

Airam is responsible for defects in products sold to consumers in accordance with consumer protection legislation. These provisions apply to consumer purchases where the seller is a business and the buyer is a consumer.

• LED lamps: 3-year warranty
• Electrical products: 3-year warranty
• Vacuum flasks and thermos products: 10-year warranty against material defects

Please contact the retailer where you purchased the product in the first instance and try to either exchange it for an equivalent product or return it with your receipt. You can also report product defects directly to us.

If you discover a defect in an Airam product you have purchased or need help using the product, please contact our product support team by completing the form.

You can attach photos and videos to the form. To help us process your request as quickly as possible, please provide the information as thoroughly as possible.

Customer Service

For other enquiries, please contact us by email: asiakaspalaute(at)airam.fi