Airam Electric Oy Ab – Privacy policy
The purpose of this Privacy Policy is to inform registered users (“You” or
“Customer”) about how Airam Electric Oy Ab (“Airam” or “we”) handles
your personal data.
Date prepared/Updated: 03.10.2024
The purpose of this Privacy Policy is to inform registered users (“You” or
“Customer”) about how Airam Electric Oy Ab (“Airam” or “we”) handles
your personal data in the following situations:
- You are a consumer customer who has purchased Airam products or participated
For a lottery or competition organized by Airam - You are the contact person for Airam’s business customer
- You have received marketing communications from Airam or are doing marketing cooperation
With Airam
You can find the Airam SmartHome application’s privacy statement here:
https://airam-fi.atk7.dqcomms.com/smarthome/sovelluksen-tietosuojaseloste
We take it seriously that we comply with the EU General Data Protection Regulation
as well as other applicable legislation regarding the processing of personal data
when processing personal data. We also make sure that the processing is
data secure and that our privacy practices enable full
realization of registered rights.
1. Data controller
Airam Electric Oy Ab
y ID: 0733549–5
Address: Sementtitehtaankatu 6, 04260 Kerava
Email address: info@airam.fi
2. Consumer customers
Personal data processed and legal basis when the purpose of the processing is:
- Responding to customer complaints and feedback
- Responding to the customer’s other feedback and/or questions
Basic information and contact information: name, address, e-mail, phone number
Other information related to handling the matter: the content of the message or feedback given in connection with customer feedback
Legal obligation (Act on Obsolescence of Debt and Product Liability Act).
Legitimate interest to manage the contractual relationship.
Personal data processed and legal basis when the purpose of the processing is:
- Delivery of the ordered products to the customer
- Delivery of a replacement product to the customer due to a complaint
Basic: name, customer number, order history
Contact information: e-mail address, phone number, address information
Execution of the contract.
Legal obligation (consumer protection legislation).
Personal data processed and legal basis when the purpose of the processing is:
- Organizing raffles and competitions, contacting the winner(s) and delivering the prizes
- Accounting and taxation related to the organization of raffles and competitions
Basic: name
Contact information: email, phone number, address information
Other processing-related information, such as information related to participation (including date), photos, videos and other content created by the data subject (especially related to contests and sweepstakes)
Special information related to using the award, such as the information needed for travel reservations
Contract enforcement and consent.
Personal data processed and legal basis when the purpose of the processing is:
- Delivery of orders made from our retailer’s online store to the customer, when this has been separately agreed with the retailer.
Basic: name
Contact information: delivery address
Other information related to handling the matter: information about ordered products.
Execution of the contract
Personal data processed and legal basis when the purpose of the processing is:
- Marketing in social media
Contents of social media profile information: such as username or other social media account username.
Photographs in relation to social media content.
Legitimate interest to take care of business continuity.
Particulars:
Information about the data connection you use and the terminal device
device ID or other device-specific identifier
- Browser to be used, operating system, device model, IP address, connection
- establishment time and connection duration
- The web pages you have viewed from which you have come to our website
- pages, any other activity on our website, such as information
- from clicks on links, icons and images on our websites
- as well as other choices you make, search terms you use, and sites to which
- you have moved on
- Information regarding your requested consent status for the use of cookies
- We receive information from third parties that supplement what we collect
- information within the limits of applicable legislation
Purpose of processing:
Management of the consent mode for the use of cookies and consent mode
passing information about to Google and others we use
for web analytics and advertising service providers
Legal basis:
Consent
3. Data sources
Consumer customers
Personal data is obtained from you yourself when you are in contact as a consumer customer
Airam’s customer service, you complain about the product you bought or participate
For a competition or raffle organized by Airam. Your information may also be collected
when publishing social media content and cookies and others
through tracking tools.
We receive your information from our retailers when you have ordered our products
from our retailers’ online store and Airam has agreed with the retailer that
it delivers the ordered products from its own warehouse directly to the customer.
Personal data to be processed, purpose of processing and legal basis:
Purpose of processing:
Maintaining customer relations, fulfilling contractual obligations, invoicing.
Basic information: name, role in the organization this represents, client company information, e-mail address (work), phone number (work).
Legitimate interest to conduct business and take care of the implementation of customer contracts.
Purpose of processing:
Answering customers’ questions, complaints and other feedback.
Basic information: name, role in the organization this represents, client company information, email address (work), phone number (work)
Legitimate interest to conduct business and take care of the implementation of customer contracts.
Purpose of processing:
Electronic direct marketing
Contact information: name, role/title in the client company, e-mail address (work), information about the ban on direct marketing
Legitimate interest to ensure business continuity; consent, legal obligation to comply with the direct marketing ban.
Purpose of processing:
Delivery of products to the influencer implementation of marketing cooperation
for. Accounting and taxation related to marketing cooperation.
Influencers’ contact information: The influencer’s name and contact information, as well as the name and social security number of the company represented by the influencer.
Implementation of the agreement between Airam and the influencer. Legal obligation.
Purpose of processing:
Events, trade fair trips, factory trips
Basic information: name, contact information.
Other information necessary for processing: information about your participation in the events and/or trips we organize, such as the information you provide about your diet, as well as the photos and video recordings we take at the events and trips.
Legitimate interest to conduct business and ensure business continuity.
Purpose of processing:
Maintenance, care and development of customer relations and partnership relations.
Other customer data: The content and relevant information of the meetings we hold with our customers or partners, which we record in systems relevant to the customer and other cooperation
Legitimate interest to conduct business and take care of the implementation of customer contracts.
4. Data sources
Business customers
When doing business on behalf of the organization you represent, personal data is obtained
basically from the company you represent, for example contract negotiations and
when placing an order. We can also get your contact information from our customer,
from our partner or from public sources, such as those you represent
from the organization’s website.
In connection with influencer marketing, we receive the information when entering into a contract
from you.
In addition, we may collect potential customers and partners
representatives’ personal data from other registrars of personal data
as a handover.
5. Disclosures and transfers of personal data outside the EU/EEA
As a rule, we do not hand over register information to external parties.
We use subcontractors working for us in the processing of personal data.
We have outsourced IT management to an external service provider who
personal data is stored on the managed and protected server. In addition
we use transport companies for the prizes of our raffles and competitions
sending, delivering other messages related to our marketing
as well as when we deliver e-commerce orders from our retailers
to customers.
We transfer personal data outside the EU or EEA, if necessary
to implement the purposes of processing personal data or data
for technical maintenance. When personal data is processed by the EU or
Outside the EEA, we make sure that those set in the EU data protection regulation
the conditions for data transfer are met. In this case, Airam takes care of, among other things
that the information it collects is only transferred to such third countries
or to entities whose level of data protection has been certified by the European Commission
sufficient or that the subcontractor is committed to the European Commission
to the model clauses regarding the processing of personal data and if necessary
took care of sufficient additional technical protection measures.
6. Retention periods for personal data
We assess the necessity of data retention to apply regularly
considering the legislation.
The basic and contact information of business customers’ contact persons will be deleted
as a rule, after the end of the customer relationship or after the contact person has moved to another
tasks or outside the client company. However, personal data can
keep for a special reason longer than this, for example construction projects
until the warranty period expires. Regarding product complaints, we keep
personal data for the period required by legislation (10 years), so that we can fill in here
purposes described in the leaflet. Data storage is based on
regarding accounting, damages, product liability and debt expiration
to laws. Regarding other consumer feedback, the retention period for personal data is
maximum 1 year. To social media platforms such as Facebook and
Instagram, their own privacy terms apply.
Personal data can be stored longer than the storage periods mentioned above,
if it is necessary for a special reason, such as criminal suspicions and related to them
due to an official investigation. After the end of the customer relationship, the customer
personal data related to payment transactions can also be stored above
the storage periods required by the Accounting Act for longer than the mentioned deadlines
in accordance with. In addition to this, we take care of such reasonable measures,
which ensure that no processing of registered persons is kept in the register
incompatible with the purposes, out of date or incorrect
personal data. We will correct or delete such information without delay.
7. Your rights as a data subject
Right of revision
You have the right to receive confirmation as to whether Airam is processing your data and
the right to receive a copy of your data
Correcting incorrect or outdated information
You have the right to claim incorrect or outdated data concerning you
correction of information
Data deletion
You have the right to demand the deletion of your outdated data and
deletion of data whose processing is no longer legal
basis.
Objection to data processing
In certain special situations, you have the right to object to the processing of your data.
Restriction of data processing
In certain special situations, you have the right to request the processing of your data
restriction, for example for the time when requests are made for your data
can be clarified and resolved
You have the right to refuse electronic direct marketing at any time
by canceling the newsletter from the link.
You can make requests regarding rights by contacting the address
asiakaspalvelu@airam.fi.
The request must include the registered person’s name, social security number and contact information.
To ensure data protection, the customer must provide proof when requested
their identity.
We respond to requests regarding the use of registered rights and
for inquiries within a month.
If you feel that your data protection rights have not been respected, you can contact us
to the supervisory authority that is in Finland Office of the Data Protection Ombudsman.
8. Updates to the privacy policy
In the update of 03.10.2024, changes were made to the following points: We have added
the following new groups of registered users in the data protection statement:
consumer customers, business customers and marketing communications from Airam
received or those who do influencer marketing as well as added and refined
data usage purposes and processing grounds for all of the above
for groups of people. We have specified them for all groups
sources from which we receive personal data and added information to personal data
in connection with handovers and international transfers. In addition, we have specified
information that concerns personal data based on the purpose of use
storage periods for each separately mentioned group of personal data and
clarified the paragraph on the rights of registered users and changed
the address to which the data subject must contact to exercise his rights
touching.